FAQ

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Frequently Asked Questions

Whether you are brand new to Advice Guru or you are already a member and have visited our site before, you will no doubt have questions about us, our service and the benefits you can expect from choosing us as your preferred provider of advice and guidance.

Ask us anything

Here at Advice Guru we have decades of experience in giving advice to all sorts of mortgage customers, from First Time Buyers to Later Life Borrowers, so we’re used to answering lots of questions!

And it doesn’t matter if you are brand new to the world of mortgages or if you’ve been there and bought the t-shirt several times over, there’s always something new to learn and no such thing as a stupid question.

Below, we’ve set out some of the most common questions we get asked about Advice Guru and our service, but if you don’t find the answer to your specific question, just use the link below to e-mail your query to us.

Send us your question by e-mail

Our customers frequently ask us…

Advice Guru is a specialist advice firm and provider of a unique online learning platform for customers of all ages who are looking to find out more about their mortgage borrowing options.

Advice Guru is a trading style of One Stop 4 Equity Release Ltd which is authorised and regulated by the Financial Conduct Authority. FCA No 95288. We are also members of the Equity Release Council, an independent trade body that represents lenders and advisers working in the equity release market.

Yes absolutely free! You won’t have to pay anything to access our hundreds of resources that include videos, podcasts, downloads, online tools and calculators. Some of the content we offer does require you to become a member and set up a personal Learning Account, but this is also free of charge.

No you don’t. However, some of our content is only available to our members who have an account. If you don’t need or want to access our learning material, you can connect to a specialist adviser using our Adviser Match service.

Yes absolutely, We will not share your information with anyone unless you ask us to. You are of course free to share the information yourself with your family, friends and your financial adviser.

No. If you decide you want to take the next step in your mortgage borrowing journey and speak to an adviser, you can use our Adviser Match service to find a specialist who can help you. No adviser will call or contact you without your express permission.

There are five modules in each of our learning zones and four or five sections in each module. The time required to work through each section and module will vary depending on your own preferred learning style and pace, but typically we would expect it to take around one to two hours to complete each module, including the quizzes.

No you don’t. You can complete as many or as few modules as you like. The five learning zones in each subject area on our site have been designed to give you the flexibility to learn at your own pace and plug any gaps you have in your knowledge.

Don’t worry. Many of us will find ourselves in a vulnerable position at some point in our lives. Our quiz is designed to highlight potential areas of vulnerability as this could have an impact on any advice recommendations your financial adviser makes. This is something you should discuss with your adviser and perhaps share the results of your quiz so they can ask more detailed questions about any particular concerns or issues you may have.

Even though most of us will have a preferred learning style, sometimes we will want or perhaps even need to use a different method (you can’t learn to ride a bicycle by reading a book, for example!). Our Learning Style Quiz is designed to signpost the method that most suits your personality, but the flexibility of our site means you are free to access any resource you like to meet your learning requirements.